Customer service positions require a specific set of behavioural characteristics, which can be difficult to find or identify in employment candidates.
Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organisation. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative assessment. You can also select vertical-specific versions available in hospitality, healthcare, financial services, and retail.
This assessment measures behavioural characteristics that relates to providing top-quality service to customers as well as the match with each organisation based on position benchmark with regards to the following scales:
Trust | Tact | Empathy | Conformity | Focus | Flexibility | Verbal Ability | Numerical Ability
Customer Service Profile™ is recommended for
- Screening, interview and candidate selection
- Job fit
- Coaching and self-improvement
- Performance improvement
- Employee development
- Productivity and work quality increase
Customer Service Profile™ provides the following reports for your full use