Assessment Overview

Customer service positions require a specific set of behavioural characteristics, which can be difficult to find or identify in employment candidates.

Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organisation. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative assessment. You can also select vertical-specific versions available in hospitality, healthcare, financial services, and retail.


This assessment measures behavioural characteristics that relates to providing top-quality service to customers as well as the match with each organisation based on position benchmark with regards to the following scales:
Trust | Tact | Empathy | Conformity | Focus | Flexibility | Verbal Ability | Numerical Ability

Customer Service Profile™ is recommended for

  • Screening, interview and candidate selection
  • Job fit
  • Coaching and self-improvement
  • Performance improvement
  • Employee development
  • Productivity and work quality increase

Download brochure to explore more about Customer Service Profile™

Available Reports

Customer Service Profile™ provides the following reports for your full use

Individual Profile
Provides employees with information about their behavioural characteristics and proficiencies.
Selection Report
Helps hiring managers understand the individual’s behavioural characteristics, proficiencies, and service perspective as they prepare for the interview.
Coaching Report
Helps managers understand the individual’s behavioural characteristics, proficiencies, and service perspective. Also provides considerations for employee development.